ANMA MASATSU Spa will notify the client at least 24 hours before the date and time of the scheduled appointment for confirmation.
If necessary, the session can be transferred to a third party, with the same conditions of service, scheduled time and prices.
For all reservations it is necessary to pay 50% of the total price as an advance payment.
For paid or paid services, no cash refunds will be made. It can be exchanged for services or products of the same price or by paying the difference
Please consider arriving 15 minutes before your service to avoid any setbacks.
Service time runs from the time of the appointment. From that moment on, the client has 15 minutes of tolerance at the arrival time to make their reservation valid for the service.
If the tolerance time expires, the session will be canceled with full charge to the client..
If, due to any situation beyond the control of ANMA MASATSU SPA, the service cannot be provided on the scheduled date and time, ANMA MASATSU SPA will notify the client and a change of date and time of the session may be requested, or a refund of the amount paid.
For any cancellation or modification, it is necessary to notify 24 hours before the date and time of the scheduled appointment, via WhatsApp or by telephone to ANMA MASATSU Spa.
For couple services, if one of the two scheduled people cannot attend their session, 50% of the service for the person who did not attend must be paid..
Gift cards are not redeemable for money.
Gift cards may be transferable to another person.
The reservation of a session through Gift Card must be made to make it effective within the validity period marked on the card, in case of any change it must be made within the period established for this purpose and the session must be within the period card validity.
All session bookings via Gift Card are subject to availability..
All prices advertised on the site, as well as in the establishment, are prices without taxes, and are subject to change without prior notice. If you request an invoice, please consider that the corresponding VAT will be increased.
If a session is scheduled during certain “special hours”, an additional charge of 25% will be made to the list price of the service.
If you require any service with direct attention from Jazmín, 35% of the list price of the service will be charged.
The client must previously announce if they have any injury, recent surgery, medical condition, allergy or any special condition that is considered a risk to their health before starting the session.
Please go to your appointment avoiding bringing objects that could damage or hurt you, such as sharp objects, sharp pins, etc.
It is the user’s responsibility to take care of their belongings at all times since we are not responsible for losses.
Any erotic or sexual behavior is totally prohibited within the ANMA MASATSU SPA facilities. In the event that any client or therapist is caught engaging in this type of behavior, they will be asked to leave the facility and will have to pay 100% of the service amount.
Any person caught engaging in inappropriate behavior will be sanctioned and may even notify the corresponding authorities.
